CANCELATION

Please contact us with at least 12 hours prior to your dog's appointment for any modifications. Your appointment is a reservation for One-on-One grooming service, we take a limited number each day. A missed appointment is a loss of income to a small business and our groomers

Missing or cancelling your appointment with short notice (Less than 12 hrs.) or no notice at all a “No Show” / “Late Cancellation” of $25.00 fee will be charged using the card register at booking.

LATE ARRIVAL

To have a smooth day and accommodate everyone's need, we expect our clients to arrive in time. Due to our grooming schedule we cannot guarantee your dog been groomed if you arrive 15 min after your appointment time, We value our time with your dog and we are very proud of the services and quality we offer, we don't appreciate rushing our work.

LATE PICK UP

We are not a boarding salon, to guaranty a free crate and safe environment we will give you a 10-15 min head up to pick up your dog plus 15 min grace period after, a total of 30 min, we consider to be enough time for you to pick up your loved ones, after that time a "Late pick up fee" will be apply $10.00 for every 15min.

Please be considerate and respectful of your groomers time.